Xero Shoes Warranty: A Comprehensive Guide

If you’re a fan of barefoot running or hiking, you’ve probably heard of Xero Shoes.

Known for their natural fit and feel, Xero Shoes have garnered over 61,000 5-star reviews and have become a favourite among outdoor enthusiasts, steadily gaining popularity over the last decade.

But what happens when your beloved pair of Xero Shoes starts to wear down? That’s where Xero Shoes’ impressive warranty policy comes in.

5,000 Mile Sole Warranty: A Promise of Durability

One of the standout features of Xero Shoes is their 5,000-mile sole warranty.

This warranty applies to their FeelTrue® outsoles and the FeelTrue® section of Z-Trail shoes.

If you manage to wear the outsoles down to less than 1mm thick at the ball or heel of the foot (not an edge), Xero Shoes will replace them with the same product for 60% off the MSRP (full, non-sale, listed, retail price), plus shipping.

That’s a lot of miles covered under warranty!

24-Month Manufacturer’s Warranty: Quality You Can Trust

In addition to the sole warranty, Xero Shoes products are guaranteed against manufacturer defects for 24 months from the date of purchase.

This warranty is non-transferable and only valid for the original purchaser of the shoes. So, make sure to keep your receipt or other proof of purchase handy.

Warranty Claims Process: A Step-by-Step Guide

Initiating a warranty claim with Xero Shoes is a straightforward process:

1. Contact Xero Shoes by phone or email, providing your order number, photo(s) of the sole, and a photo of the tongue tag (if it’s a closed-toe shoe). If you don’t know your order number, your name and email should suffice. If you purchased your Xero Shoes from anywhere other than their website, provide your receipt or other proof of purchase.
2. Xero Shoes will provide you with a Return Authorization Number (RAN) and the total cost to ship the replacement.
3. Send the shoes or soles back to Xero Shoes with the RAN and payment, and they will send you the replacement product.

Retailer Warranty Policies: Additional Protection for Your Purchase

Some retailers, like Cooleast Market, also offer warranty support for Xero Shoes.

The types of issues covered by these policies can include premature wear, sole separation, waterproof lining issues, stitching and parts issues, accessories etc.

If you’re unsure whether you qualify for a warranty claim or want to initiate one, contact the retailer where you purchased your Xero Shoes.

Additional Information: What Else You Need to Know

Xero Shoes also offers a 45-day exchange period for products purchased through their website.

If you need to exchange a product for a different size, they will do so for free within the US. For international exchanges, contact Xero Shoes for assistance.

Keep in mind that the 5,000-mile warranty only covers the outsoles of the shoes, not the entire shoe.

Some customers have reported issues with the durability of other parts of the shoes, such as the upper materials or the rubber holding the toe strap.

Xero Shoes: A Commitment to Design Quality and Customer Satisfaction

Xero Shoes’ warranty policy is a testament to their commitment to quality and customer satisfaction.

Whether you’re a seasoned runner or a casual walker, you can rest assured knowing that your Xero Shoes are designed to last.

And if they don’t, Xero Shoes’ comprehensive warranty policy has you covered.

Remember, the key to a successful warranty claim is to follow the process correctly. Keep your proof of purchase, take good care of your shoes, and contact Xero Shoes or your retailer if you encounter any issues.

With Xero Shoes, as with many barefoot shoes companies, you’re not just buying a pair of shoes—you’re investing in a product that’s backed by a company that cares about its customers.

Care Tips we Recommend for Your Xero Shoes

To ensure the longevity of your Xero Shoes, especially those featuring the innovative FeelTrue® soles, we suggest adopting a gentle cleaning routine.

This not only helps maintain the aesthetic appeal of your shoes but also contributes to their durability.

Here’s a simple guide to help you:

• Hand Washing: Start by preparing a cleaning solution of warm water mixed with a mild detergent. This combination is gentle yet effective in removing dirt and grime without compromising the integrity of the shoe materials. The FeelTrue® soles of your Xero Shoes are designed to withstand this cleaning process, ensuring your shoes stay fresh without losing their unique barefoot feel.
• Air Drying: After washing, it’s crucial to let your shoes air dry naturally. Place them in a well-ventilated area away from direct sunlight and let the air do its work. This process might take up to 12 hours or more depending on the climate, but it’s worth the wait. Air drying allows the shoes to retain their original shape and prevents any potential heat damage that could occur from artificial drying methods. Remember, the FeelTrue® outsoles and other components of your Xero Shoes are designed to dry out naturally.

Here’s a more in-depth guide on how to clean your Xero Shoes

By following these simple steps, you can ensure that your Xero Shoes continue to provide the comfort, flexibility, and ground feel that they are renowned for.

Proper care and maintenance will extend the life of your shoes, allowing you to enjoy the benefits of natural, barefoot movement for longer.

Experience the Freedom of Natural Movement

So, go ahead and enjoy the freedom of natural movement with Xero Shoes. Run, walk, hike, and explore with the peace of mind that comes with a robust warranty policy.

After all, with Xero Shoes, you’re not just wearing a shoe—you’re experiencing a philosophy of natural, barefoot movement that could transform the way you move through the world.

Happy trails!

FAQs

How long do Xero Shoes last?

Xero Shoes are designed to be durable and long-lasting. They come with a 5,000-mile sole warranty, which means the company expects the soles to last for at least 5,000 miles of use. However, the lifespan of your Xero Shoes can vary depending on how often you wear them and the types of activities you do.

How do I clean my Xero Shoes?

We recommend hand washing your Xero Shoes with warm water with a mild detergent. After washing, allow them to air dry. Avoid placing your shoes near heat sources as this can damage the material and affect the fit.

What is the FeelTrue® sole on Xero Shoes?

The FeelTrue® sole is a patented design by Xero Shoes. It’s designed to be extremely flexible and durable, providing just-right protection while still allowing you to feel the ground beneath your feet. This sole is part of what makes Xero Shoes a popular choice for barefoot runners and hikers.

What is the warranty on Xero Shoes?

Xero Shoes offers a comprehensive warranty policy for their products, including a 5,000-mile sole warranty and a 24-month manufacturer’s warranty. If your shoes wear out or have a defect within these periods, Xero Shoes will replace them.

What if I don’t know my order number when making a warranty claim?

If you don’t know your order number, your name and email should suffice when contacting Xero Shoes for a warranty claim. If you purchased your Xero Shoes from anywhere other than their website, provide your receipt or other proof of purchase.

What is the Z-Trek model of Xero Shoes?

The Z-Trek is a model of sandal offered by Xero Shoes. It features the same FeelTrue® sole as other Xero Shoes products and is designed for comfort, durability, and a natural feel.

What accessories are available for Xero Shoes?

Xero Shoes offers a variety of accessories to complement their shoes, including different types of laces and add-on comfort pads for their sandals. Check the Xero Shoes website for the latest offerings.

Are there any updates or notices I should be aware of regarding Xero Shoes’ warranty policy?

As of now, there are no updates or notices regarding changes to Xero Shoes’ warranty policy. However, it’s always a good idea to check their website or contact them directly for the most current information.

What does it mean when Xero Shoes says, “we’ll get your replacement right”?

This means that Xero Shoes is committed to ensuring customer satisfaction. If you have a warranty claim, they will work with you to replace your shoes and make sure you’re happy with the outcome.

What does “Feel the World®” mean?

“Feel the World®” is a slogan used by Xero Shoes that encapsulates their philosophy of natural, barefoot movement. Their shoes are designed to let your feet move naturally and feel the ground, while still providing protection.