Xero Shoes Warranty: A Comprehensive Guide
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If you’re a fan of barefoot running or hiking, you’ve probably heard of Xero Shoes.
Known for their natural fit and feel, Xero Shoes have garnered over 61,000 5-star reviews and have become a favourite among outdoor enthusiasts, steadily gaining popularity over the last decade.
Xero Shoes Warranty At-A-Glance (2025)
Last verified: June 2025 – Always check the official Xero Shoes warranty page for the most current terms.
But what happens when your beloved pair of Xero Shoes starts to wear down? That's where Xero Shoes' impressive warranty policy comes in.
5,000 Mile Sole Warranty: A Promise of Durability
One of the standout features of Xero Shoes is their 5,000-mile sole warranty.
This warranty applies to their FeelTrue® outsoles and the FeelTrue® section of Z-Trail shoes.
If you manage to wear the outsoles down to less than 1mm thick at the ball or heel of the foot (not an edge), Xero Shoes will replace them with the same product for 60% off the MSRP (full, non-sale, listed, retail price), plus shipping.
That's a lot of miles covered under warranty!
24-Month Manufacturer's Warranty: Quality You Can Trust
In addition to the sole warranty, Xero Shoes products are guaranteed against manufacturer defects for 24 months from the date of purchase.
This warranty is non-transferable and only valid for the original purchaser of the shoes. So, make sure to keep your receipt or other proof of purchase handy.
Warranty Claims Process: Updated for 2025
Document Your Claim
Take clear photos of your shoes showing the issue. For sole warranty claims, ensure photos clearly show wear to less than 1mm. For closed-toe shoes, include a photo of the tongue tag.
Contact Xero Shoes
Email support@xeroshoes.com with subject line "Warranty Request" including:
- Your order number (or name and email if unknown)
- The photos you took in step 1
- Your current shipping address
- Brief description of the issue
Review Process
Xero Shoes will review your submission to determine if it qualifies for warranty coverage. Important: Keep your shoes throughout this process - discarding them may void your warranty claim.
Resolution
If approved, Xero Shoes will either:
- Send a free replacement (for manufacturer defects)
- Provide a 60% discount code for the same style (for sole warranty claims)
- In some cases, issue a Return Authorization Number (RAN) for physical inspection
Pro Tip: Save all your email communications with Xero Shoes customer service for reference. Many users report resolution within 24-48 hours for straightforward claims with good documentation.
Retailer Warranty Policies: Additional Protection for Your Purchase
Some retailers, like Cooleast Market, also offer warranty support for Xero Shoes.
The types of issues covered by these policies can include premature wear, sole separation, waterproof lining issues, stitching and parts issues, accessories etc.
If you're unsure whether you qualify for a warranty claim or want to initiate one, contact the retailer where you purchased your Xero Shoes.
Additional Information: What Else You Need to Know
⚠️ Important Warranty Eligibility Update (2025)
As of 2025, Xero Shoes has clarified their warranty policy regarding purchase sources:
- Fully Covered: Purchases made directly through xeroshoes.com, xeroshoes.co.uk, and xeroshoes.eu websites
- Conditionally Covered: Amazon purchases only if sold directly by Xero Shoes (not third-party sellers)
- Not Directly Covered: Purchases from other retailers or third-party sellers require contacting the original seller first
Always retain your proof of purchase, especially for non-direct purchases, as this will be required for any warranty claim.
Some customers have reported issues with the durability of other parts of the shoes, such as the upper materials or the rubber holding the toe strap.
Warranty Exclusions (Updated for 2025)
The following conditions are specifically excluded from Xero Shoes warranty coverage:
- Machine washing/drying damage - Xero Shoes damaged by machine washing or drying
- Heat/sun exposure - Damage from extreme heat or prolonged direct sunlight
- Unauthorized repairs - Any modifications or repairs performed by unauthorized parties
- Edge wear - The 5,000 mile warranty covers only ball/heel wear, not edge wear
- Non-FeelTrue® soles - The 5,000 mile warranty applies only to FeelTrue® outsoles and Michelin Soles with Fiberlite Technology, not Vibram Cherry products
- Normal wear and tear - General signs of use that occur naturally over time
Xero Shoes: A Commitment to Design Quality and Customer Satisfaction
Xero Shoes' warranty policy is a testament to their commitment to quality and customer satisfaction.
Whether you're a seasoned runner or a casual walker, you can rest assured knowing that your Xero Shoes are designed to last.
And if they don't, Xero Shoes' comprehensive warranty policy has you covered.
Remember, the key to a successful warranty claim is to follow the process correctly. Keep your proof of purchase, take good care of your shoes, and contact Xero Shoes or your retailer if you encounter any issues.
With Xero Shoes, as with many barefoot shoes companies, you're not just buying a pair of shoes—you're investing in a product that's backed by a company that cares about its customers.
Care Tips we Recommend for Your Xero Shoes
To ensure the longevity of your Xero Shoes, especially those featuring the innovative FeelTrue® soles, we suggest adopting a gentle cleaning routine.
This not only helps maintain the aesthetic appeal of your shoes but also contributes to their durability.
Here's a simple guide to help you:
- Hand Washing: Start by preparing a cleaning solution of warm water mixed with a mild detergent. This combination is gentle yet effective in removing dirt and grime without compromising the integrity of the shoe materials. The FeelTrue® soles of your Xero Shoes are designed to withstand this cleaning process, ensuring your shoes stay fresh without losing their unique barefoot feel.
- Air Drying: After washing, it's crucial to let your shoes air dry naturally. Place them in a well-ventilated area away from direct sunlight and let the air do its work. This process might take up to 12 hours or more depending on the climate, but it's worth the wait. Air drying allows the shoes to retain their original shape and prevents any potential heat damage that could occur from artificial drying methods. Remember, the FeelTrue® outsoles and other components of your Xero Shoes are designed to dry out naturally.
Here's a more in-depth guide on how to clean your Xero Shoes
By following these simple steps, you can ensure that your Xero Shoes continue to provide the comfort, flexibility, and ground feel that they are renowned for.
Proper care and maintenance will extend the life of your shoes, allowing you to enjoy the benefits of natural, barefoot movement for longer.
Experience the Freedom of Natural Movement
So, go ahead and enjoy the freedom of natural movement with Xero Shoes. Run, walk, hike, and explore with the peace of mind that comes with a robust warranty policy.
After all, with Xero Shoes, you're not just wearing a shoe—you're experiencing a philosophy of natural, barefoot movement that could transform the way you move through the world.
Happy trails!
Frequently Asked Questions
Xero Shoes are designed to be durable and long-lasting. They come with a 5,000-mile sole warranty, which means the company expects the soles to last for at least 5,000 miles of use. However, the lifespan of your Xero Shoes can vary depending on how often you wear them and the types of activities you do.
The 24-month warranty covers defects in materials and workmanship not caused by normal wear. This typically includes premature sole separation, stitching failure, broken eyelets, or defective structural components. It's especially relevant for models like the Mesa Trail 2 or Denver boots.
Warranty applies fully to shoes bought on sale (if you're the original purchaser with proof). However, the warranty is non-transferable, so used or second-hand purchases are not covered. Check affordable options if budget is key.
Always hand wash gently with mild soap and lukewarm water, then air dry completely away from heat/sun. Never machine wash or dry, as this voids the warranty. For detailed steps, see our complete guide to cleaning Xero Shoes
Yes, original warranty terms apply (24 months manufacturer / 5,000-mile sole). If the exact model (like older Genesis or Ipari Hana) isn't available for replacement, Xero usually offers a comparable current model or a discount code.
