Xero Shoes Return Policy [2025 : A Complete Guide to Hassle-Free Returns and Exchanges
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Xero Shoes has become a go-to for many seeking that minimalist, barefoot feel with reliable protection. But what happens if the fit isn’t quite right, or the style doesn’t suit you once they arrive? Understanding their return policy before you buy is key to a hassle-free experience. Let’s break down exactly how Xero Shoes handles returns and exchanges in 2025.
Xero Shoes Return Policy
Xero Shoes has a customer-friendly return policy, ensuring that you can shop with confidence. Here are the key points you need to know:
- Products must be in brand new, unworn, and unaltered condition to qualify for a return or exchange (Source: Xero Shoes Return Policy, Xero Shoes Australia Returns, Xero Shoes Knoji).
- Shoes and sandals that have been worn outside do not qualify for a refund or exchange (Source: Xero Shoes Return Policy, Xero Shoes Australia Returns).
- The refund will be for the purchase price only (Source: Xero Shoes Return Policy).
- After a launch or sale, it may take Xero Shoes 10-15 business days to complete the refund due to the high volume of orders (Source: Xero Shoes Return Policy).
- International exchange instructions are provided on their website (Source: Xero Shoes Return Policy).
- You typically have 45 days from purchase (US/UK/EU) to initiate a return/exchange for eligible (unworn!) items – check specific regional sites like Australia for variations. (Source: Knoji)
How to Return a Product
Return Eligibility Quick Check
Have you worn the shoes outside?
Are you within 45 days of purchase?
Do you have all original packaging?
Did you purchase directly from Xero Shoes?
If you need to return a product to Xero Shoes, follow these steps:
- Inspect the product before returning. It should be in brand new, unworn, and unaltered condition (Source: Xero Shoes Return Policy, Xero Shoes Australia Returns).
- Include the packing slip in the return package (Source: Xero Shoes Return Policy).
- Send the return package to Xero Shoes at 11777 E 55th Ave, Ste 101 Denver, CO 80239 ATTN: Returns (Source: Xero Shoes Return Policy).
- For international returns, follow the international exchange instructions provided on their website (Source: Xero Shoes Return Policy).
The Bottom Line on Xero Returns
So, here’s the simple rundown: Xero gives you a generous 45 days to see if their shoes work for you. The golden rule? Keep them looking box-fresh if you think you might send them back.
Picked them up from Amazon, REI, or somewhere else? Just keep in mind, you’ll follow their return rules, not Xero’s direct policy.
Knowing this helps you shop smarter and with confidence, understanding your options if the fit isn’t quite right.
Also, check out our article on Xero Shoes Warranty.
FAQ
Xero Shoes offers free returns and exchanges within 45 days of purchase for any unworn shoes. To be eligible for a return, shoes must be in brand new, unworn condition with original tags and packaging. Once worn outside, shoes are not eligible for a return or exchange.
You have 45 days from the original purchase date to return unworn Xero Shoes. Returns and exchanges are free within this timeframe as long as the shoes are still in new condition with all original tags and packaging. Be sure to inspect shoes carefully before wearing them if you think you may need to return them.
No, Xero Shoes will not accept returns or exchanges on shoes that have been worn outside. Their return policy specifically states that only unworn shoes in new condition are eligible for returns and exchanges within 45 days of purchase. So be sure to try on and inspect shoes indoors to determine fit and quality before wearing them outdoors. Once they are worn, even just once, Xero Shoes cannot take them back.
